Privacy Policy
Effective Date: 15 January 2025
At evolvechannelmark, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our budget prioritization services. We're committed to transparency and want you to feel confident about how your data is handled.
This privacy policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and applies to all personal information we collect through our website, services, and communications.
Information We Collect
We collect different types of information depending on how you use our services. Some information you provide directly, while other data is collected automatically as you navigate our platform.
Personal Information You Provide
When you register for our budget prioritization services or contact us, you might share:
- Full name and contact details including email address and phone number
- Business or personal financial information relevant to budget planning
- Payment information for service transactions
- Communication preferences and feedback you share with us
- Details about your financial goals and spending priorities
Automatically Collected Information
Our systems automatically gather certain technical data to improve your experience:
- IP address and general location information
- Browser type, device information, and operating system
- Pages visited and features used on our platform
- Time spent on different sections of our website
- Referring websites and search terms that brought you to us
Important: We never collect sensitive information like your full credit card numbers or banking passwords. Payment processing is handled through secure third-party providers who maintain their own strict security standards.
How We Use Your Information
The information we collect serves specific purposes that directly benefit your experience with our services. We're thoughtful about what we use and why.
| Purpose | How It Helps You |
|---|---|
| Service Delivery | Provide personalized budget prioritization tools and recommendations tailored to your financial situation |
| Communication | Send important updates about your account, respond to inquiries, and share relevant financial insights |
| Platform Improvement | Analyze usage patterns to enhance features and develop new tools that better serve your needs |
| Security | Detect and prevent unauthorized access, fraud, and other security threats to protect your data |
| Legal Compliance | Meet regulatory requirements and respond to lawful requests from authorities when necessary |
We won't sell your personal information to third parties. That's not how we operate. Your trust matters more than quick revenue opportunities.
Data Sharing and Disclosure
There are limited situations where we share your information with carefully selected partners and service providers. Here's the complete picture:
Service Providers
We work with trusted companies that help us deliver our services. These include hosting providers, payment processors, and analytics tools. They only access the information needed to perform their specific functions and are contractually obligated to protect your data.
Business Transfers
If evolvechannelmark is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.
Legal Requirements
Sometimes we're legally required to disclose information to government authorities, courts, or law enforcement. This happens when we receive valid legal requests or need to protect our rights and the safety of our users.
We conduct due diligence on all third-party providers to ensure they maintain security standards comparable to our own. Any provider handling Australian resident data must comply with relevant privacy legislation.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
Update or fix any inaccurate or incomplete information in your account at any time through your dashboard or by contacting us.
Delete Your Data
Request deletion of your personal information, subject to legal requirements that may require us to retain certain records.
Restrict Processing
Limit how we use your information in specific circumstances while we verify or investigate your concerns.
Data Portability
Receive your data in a structured format that you can transfer to another service provider if you choose.
Withdraw Consent
Opt out of marketing communications or withdraw consent for data processing where consent was the legal basis.
To exercise any of these rights, email us at info@evolvechannelmark.com with your request. We'll verify your identity and respond within the timeframes required by law. There's no fee for most requests, though we may charge for excessive or repetitive requests.
Data Security and Protection
Security isn't just a checkbox for us. We've implemented multiple layers of protection to safeguard your information from unauthorized access, disclosure, or misuse.
Technical Safeguards
- Industry-standard encryption for data in transit and at rest
- Regular security audits and vulnerability assessments
- Secure server infrastructure with restricted access controls
- Automated backup systems to prevent data loss
- Multi-factor authentication for account access
Organizational Measures
- Staff training on privacy and security best practices
- Strict access controls limiting who can view personal information
- Confidentiality agreements with all employees and contractors
- Incident response procedures for potential data breaches
- Regular review and updates of security protocols
No system is completely foolproof. While we work hard to protect your data, we can't guarantee absolute security. If we detect a breach that may affect your information, we'll notify you and the relevant authorities as required by Australian law.
Data Retention and Deletion
We keep your information only as long as necessary for the purposes outlined in this policy or as required by law.
Retention Periods
- Active account data: Retained while your account remains active and for up to 12 months after closure
- Financial records: Kept for 7 years to comply with Australian taxation requirements
- Communication records: Stored for 3 years to maintain service quality and resolve disputes
- Technical logs: Deleted after 90 days unless needed for security investigations
- Marketing preferences: Maintained until you opt out or request deletion
When we delete your data, we remove it from our active systems and ensure it's not recoverable. Backup systems may retain information for a short additional period before automatic deletion cycles complete.
If you close your account, we'll delete or anonymize your personal information within 90 days, except where legal obligations require longer retention periods.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and understand how people use our platform. You have control over these technologies.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly, including login and security features
- Performance Cookies: Help us understand which pages are popular and how visitors navigate our site
- Functionality Cookies: Remember your preferences and settings to personalize your experience
- Analytics Cookies: Provide insights into usage patterns so we can improve our services
You can manage cookie preferences through your browser settings. Most browsers let you refuse cookies or alert you when cookies are being sent. Keep in mind that disabling certain cookies may affect website functionality and your ability to use some features.
Third-Party Links and Services
Our website may contain links to external sites or integrate with third-party services. We're not responsible for the privacy practices of these external platforms.
When you click a link that takes you away from evolvechannelmark.com, you'll be subject to that site's privacy policy. We encourage you to read their policies before sharing personal information. Just because we link to a site doesn't mean we endorse their data practices.
Some third-party services we integrate with include payment processors and analytics platforms. These services operate under their own privacy policies, and we've chosen partners who maintain strong privacy standards.
Changes to This Privacy Policy
We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
The effective date at the top of this policy shows when it was last updated. We recommend checking back periodically to stay informed about how we're protecting your information.
Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account by contacting us.
Children's Privacy
Our services are designed for adults and we don't knowingly collect information from anyone under 18 years old. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
We'll take steps to verify the situation and delete any information collected from minors as quickly as possible. Our registration process includes age verification to prevent underage access.
Complaints and Dispute Resolution
If you have concerns about how we've handled your personal information, we want to hear from you. Start by contacting our Privacy Officer at the details below.
We'll acknowledge your complaint within 5 business days and investigate the matter thoroughly. You'll receive a detailed response within 30 days explaining the outcome of our investigation and any steps we've taken.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner. Visit oaic.gov.au for information about the complaint process.